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IMPORTANT: If a user has threatened you or committed an act of violence or theft, please contact your local law enforcement agency.Also, report the member from their profile or your conversation with them as described above.If you still cannot process your prepaid card, please contact us by using the "report an issue" button at the bottom of this page, with the full card info and zip code and we’ll be glad to run the card through our alternate provider.

Your profile and photos will be saved, but you will not be able to use the site, and other members will not be able to view your profile.

Messages sent to your account will still be received, but cannot be accessed unless the suspension is fully reviewed and granted by Customer Support.

Please make sure your credit/debit card information such as card number, expiration date, and CVV code is correct, wait 15 minutes, and try your payment again.

If you’re still unable to make a successful payment, please contact your card issuer and ask them if they can allow your next attempt to go through.

As a Standard (free) Sugar Baby, you are able to use Seeking Arrangement 100% free of charge, however you must always complete the below three steps in order to send messages and favorite members. Please send a detailed description of what you’re seeing, what device you are using to access the site (make and model of your device), which operating system you are using (Windows, Mac OS, i OS (i Phone), Android, etc.), and which internet browser you are using (Google Chrome, Internet Explorer, Firefox, Safari, Dolphin, etc.).

Where possible, please include a screenshot of the issue or error message.

NOTE: If a section is complete, there will be a green check mark next to it.

If you are not a Premium Member, and have not completed all required sections, your profile and/or photo(s) will not be able to enter the approval process.

If you signed up with the wrong account type for your own profile, please contact Customer Support and let us know which account type you would like.

NOTE: If you need to change the gender to Male or Female for what you are looking for, click on your username in the top right-hand corner, then click “Your Profile.” From there you can select “Basic Info” and change your setting of what you are looking for.

Send this information to Customer Support and we will be glad to assist.

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