Free chat to strangers - Methods of accommodating diversity in aged care

For many Aboriginal people, the topic of death and dying is a very sensitive area.

People from one country may have different religions.

Customs or values that people may have that are important in relation to palliative care may include: When a person is nearing the end of their life, it is important that the people they choose are included and recognised in their healthcare.

If the older person is unable to communicate clearly in English, use a translator and provide written information about services or treatment in the person’s preferred language.

Be aware that not all people from the same country speak the same language, for example, people from China may speak Cantonese or Mandarin.

Anger can affect the way people talk, act and accept their treatment and it is a common reaction to a life-threatening illness.

The following are some communication strategies we can use to help older people and their families in palliative care who are experiencing emotional symptoms: These strategies may not solve the issue every time and we may need to call on support from experienced and senior clinicians, but often just listening to the person’s concerns, displaying empathy and validation can diffuse a situation and provide the person with some sense of control in a situation that can be very disempowering.When grieving, it is important that a bereaved same sex partner is provided with the same support as a bereaved heterosexual partner is given.All people should be provided with the opportunity to express and live as their chosen gender identity during palliative care.Some older Australians with diverse needs find it difficult to access aged care information and services that are sensitive to their backgrounds and circumstances.The Government is committed to ensuring people from diverse backgrounds can access aged care services that are specific to their care needs.The Hon Ken Wyatt AM MP, Minister for Aged Care and Minister for Indigenous Health, established an Aged Care Sector Committee Diversity Sub-Group in February 2017 to advise the Government on the development of an Aged Care Diversity Framework and action plans.

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