If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
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As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.
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Use your mobile phone to browse singles, view profiles and see photos on our dating website.
We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK.
The ODA Code of Practice is binding on members of the Association.